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Get in Touch With Us: 1-800-586-1792Info@TNSdiamonds.com

Frequently Asked Questions

Learn more about TNS Diamonds (TnsDiamonds.com)

TNS Diamonds Inc. (TnsDiamonds.com) is a full service luxury jewelry store with a physical address (Brick & mortar). Our goal is to provide our customers with the world's finest products at superb discount prices! Most luxury brands are sold to retail establishments for 45-50% off of the retail price and by purchasing in bulk & keeping our costs low we can work on a smaller profit margin & pass the savings on to our customers! We have been in business since 1991 and are in good standing with Dun and Bradstreet, Wells Fargo, Bank Of America, American Express, VISA, MasterCard, Discover, EBAY, Etc. Our customers range from Sports & Entertainment celebrities to regular folks who appreciate the finer things in life......please enjoy our website!

Here at TNS Diamonds, we have several policies regarding sales which we like to inform the customer of before purchasing.

In the rare case that you are unsatisfied with your purchase, you have 3 days to return the product; and you must call the store immediately upon receiving your item. With all returns, you will receive 100% of the purchase price in store credit. If you do however wish to have the money itself, there is an 18% restocking fee that applies. We hope that you do not find yourself in the position to return an item. As a courtesy to our customers, we will send more pictures of any item you are interested so that you will know what you are buying. It is the fact that we are a small family owned business that allows us to take extra time to be sure you are completely satisfied.

Customer Service:

Monday - Friday 1-800-586-1792 or 215-922-1501
Email requests are responded to within 24 hours. info@tnsdiamonds.com

Frequently Asked Questions

Below are some of our customer's most frequently asked questions. Click on each question, or scroll down, to view the answers:

Warranty Policy*... Most watches are sold with a 1 year warranty, warranties are backed up by TNS Diamonds. Some warranties may be backed by the manufacture. Vintage watches are sold in as is condition with a 2 day return period.

For a warranty to be in effect your receipt must state the warranty period, and the customer must retain the receipt as proof of warranty. No exceptions!!! Warranties are NOT transferable. Extended warranties may be purchased. Ask a sales person about this option. Repairs* such as overhauls and dial refinishes are backed for 1 year.

Guarantee Policy All watches sold on this site are GUARANTEED TO BE AUTHENTIC. Any alterations will be disclosed such as a refinished or aftermarket parts such as diamond dials or diamond bezels.

Service is available for all watches regardless of warranty date.

*Note: TNS Diamonds does not warranty a watch if the watch has been determined that it was abused either intentionally or unintentionally. Also if the watch has been opened by any repair facility not authorized by TNS Diamonds the warranty will immediately be voided.

Is TnsDiamonds.com an Authorized Dealer for a particular brand?

TNS Diamonds is authorized for several Swiss Watch lines and European Jewelry lines. Please see the bottom of this page for the companies we are affiliated with. While TNS Diamonds Inc. is not an authorized or direct dealer for Rolex, Cartier, Breitling, or other major brands, all of our products come DIRECTLY from authorized dealers and respected industry wholesalers. They come complete with all boxes, dealer stamped warranty paperwork whenever possible or applicable, instruction manuals, serial numbers, etc. At this time we are an authorized dealer for Jacob & Company, Chase Durer, and CrossOver World timer.

Are TnsDiamonds.com's products Authentic ?

All of our products are 100% authentic. Unless otherwise stated in our ad copy, all timepieces are never worn, 2003-2004 models, in perfect working condition. They come complete with all boxes, dealer stamped warranty paperwork whenever possible or applicable, instruction manuals, serial numbers, etc. TnsDiamonds.com does NOT sell replica products.

TNS Diamonds does sell preOwned watches. Each is described as accurately as we can. Please call for best descriptions.

Are TnsDiamonds.com's Product Images actual size?

No. While we make every effort to ensure that product images accurately reflect the actual product, the images are not to scale and should not be used to determine the actual size, scale, or dimensions of the product illustrated. In addition to variations in computer monitors and web browsing software, even images of similar products may appear differently because they often come from many different sources and may have been:

  • Taken by different photographers,
  • Photographed on different size stands or sets, or
  • Digitally processed using different techniques.
  • All of our pictures are of the described item. We never use catalog scans.

We recommend contacting the manufacturer directly if you have any questions regarding the specific size or any other technical details of a product not listed in the product description. Our staff will be happy to provide manufacturer contact information to you.

Do TnsDiamonds.com's watches come with Serial Numbers?

Yes. While many other internet watch companies sell watches that have had their serial numbers polished out, it is TnsDiamonds.com's strict company policy to sell only perfect product with serial numbers intact, and whenever possible or applicable, a dealer stamped warranty certificate.

Do TnsDiamonds.com's products come with a Warranty?

All time pieces purchased from TnsDiamonds.com come with a full coverage 1-year warranty on new or preOwned. All of our Ebay sales are sold as is condition. TnsDiamonds.com will provide dealer stamped warranty paper work with your purchase whenever possible or applicable. However, because TnsDiamonds.com is not a manufacturer authorized dealer for many of the products we sell, the manufacturer may or may not honor their original warranty. If you are unable to obtain warranty service directly from the manufacturer within 2 years of the original date of purchase, TnsDiamonds.com will repair your product either through the authorized dealer that originally supplied the product or through our service center. All watches are subject to prior sale.

Why do some websites have Lower Prices than TnsDiamonds.com?

Some websites may appear to be selling the same products as TnsDiamonds.com at lower prices. However, many lower priced websites are either selling watches with Filed Off Serial Numbers or are Foreign Companies based outside the United States:

  • Filed Off Serial Numbers: Many prominent watch discounters polish the serial numbers off the watches they sell and do not provide a dealer stamped warranty certificate. Often, you must read deep into their fine print, or directly ask them, to determine if they are selling watches with filed off serial numbers. This practice is generally done to conceal the identity of the dealers from whom they obtain their watches. Watches that have had their serial numbers removed usually have a lower resale value and may be difficult or impossible to insure. In addition, most watch manufacturers will NEVER service or repair a watch that has had its serial numbers removed, even if you are willing to pay for the work outside of warranty. TnsDiamonds.com sells only perfect product with serial numbers intact, and wherever possible, a dealer stamped warranty certificate.
  • Foreign Companies: Many companies try to look like they are U.S. companies by placing FedEx logos or American flags on their web sites when they are, in fact, located overseas. Below are some of the problems U.S. consumers may face if they purchase products from outside the U.S.
  • U.S. Customs, Duties, & Importation Restrictions: All products shipped into the United States from a foreign country must pass through U.S. Customs, and you, as the recipient, are considered the importer, and are responsible for the shipment and the payment all applicable duties. Watch duties are based upon a complex formula that varies depending on the watch style or configuration and may be as much as 10% of the value of the watch. This "regulatory clearance" process usually causes packages to be delayed, even when shipped by overnight or express services. In addition, some watch brands may only be imported by certain companies and will be seized by the government if mailed from outside the U.S. to an individual.
  • Additional Fees, Surcharges, & Currency Conversion: Some overseas companies charge a credit card processing fee of up to 5% of the purchase price. In addition, your credit card may be charged in a foreign currency rather than U.S. dollars. Many credit card companies now charge currency conversion fees for these foreign transactions.
  • Fraud & Lack of Consumer Protection: Because foreign companies are not bound by U.S. laws, you are placing yourself at a greater risk for fraud when purchasing products or providing personal credit card information to companies outside the U.S. In addition, if you are the victim of fraud, you may have no legal recourse to recoup your loss.
  • Returns & Exchanges: It may be difficult or impossible to return products that have been purchased from overseas.

Are TnsDiamonds.com's posted Prices firm? Will TnsDiamonds.com Price Match?

Yes TNS Diamonds will match prices of any advertised, instock, item by a physical location. Also, All offers will be graciously considered, and we will make every attempt to match any legitimate quote. One great way to get a lower price on any of our products is to pay by Wire Transfer.

What is a Wire Transfer?

A Bank Wire Transfer is a specific type of electronic funds transfer where your bank "Wires" money directly into our bank account. On high dollar value purchases, we offer an extra discount to customers willing to pay by Bank Wire Transfer because it is less expensive for us to process than credit card payments. To take advantage of our Bank Wire Transfer payment program:

Send us an email or phone us requesting Bank Wire Transfer instructions. Include the product you wish to purchase and the "Ship to" city, so we may accurately quote any shipping and insurance charges.

We will reply with a price quote, product availability, and the information required by your bank to initiate the Wire Transfer.

Once we confirm the Bank Wire Transfer has been deposited into our account, we will ship your product and provide you with shipment tracking information.

Note: A "Bank Wire Transfer" is a specific type of electronic payment. No other type of payment (including any other form of electronic bank payment) qualifies for the special terms or discounts described above.

What is TnsDiamonds.com's Return and Order Cancellation Policy?

A return authorization from TnsDiamonds.com is required prior to returning any merchandise.

Return authorizations must be requested within 2 days of the original date of purchase.

Exchanges receive 100% credit towards a future purchase unless the product is a special order item.

All refunds, straight returns, and order cancellations will be subject to a 18% restocking fee. No Exceptions. If the item is not special order the customer my choose to exchange for an equal priced item or more expensive item.

Returns and exchanges are not permitted, and will be refused, if the item has been used, worn, or altered from its original condition in any way (including sizing or the removal of links).

Special order items are not returnable and deposits for special orders are not refundable (Note: All products priced $7,000 or higher are considered special order). Charges and payments for watch repairs or servicing are for the work performed and are not refundable. If you have any problems with any service or repair work, we will correct the problem within one year from the date of service.

Please Note: Purchases made by any watch manufacturer, watch brand distributor, or any person acting on behalf of any of these entities in any manner, are NOT returnable for any reason.

Please contact us by phone or email if you have additional questions.

Can a Special Order product (over $7000) be Returned under any circumstances?

At the sole discretion of TnsDiamonds.com management, in rare circumstances, we may accommodate an exchange or return on Special Order items priced over $7000. These returns will be subject to an 18% - 100% restocking fee.

What is TnsDiamonds.com's Privacy Policy?

Any information gathered by us is used solely to fulfill your order. We do not share any information that you provide to us with any one else except as necessary to directly fill your order.

Does TnsDiamonds.com sell Gift Certificates?

Gift certificates are available in various denominations. Please contact us by phone or email to order gift certificates.

Does TnsDiamonds.com accept International Orders?

TnsDiamonds.com will accept paypal and credit cards from the USA, Canada, and the UK. All other countries must pay by bank wire. Please call or email for wire instructions

What does TnsDiamonds.com do to Ensure Security and Prevent Fraud?

All transactions are processed on a secure server to ensure security. All credit card transactions are thoroughly reviewed by a credit card security specialist for fraud indicators prior to processing the credit card. Any orders that have one or more "potential fraud indicators" may be canceled, without notice, at our discretion. All potential fraud indicators are immediately reported to the appropriate credit card issuing bank for further investigation. If your order contains any unusual circumstances that may be considered a fraud indicator, we strongly recommend that you contact us by phone to prevent delays or cancellation of your order.

LayAway Policy for TNS Diamonds Inc

Our LayAway policy is for the Convenience of the customer. Lay Away is when an item is placed on hold with an opening deposit. When the item has been paid in full it will be shipped.

Lay Away will lock in the price of an item for 60 days from initial deposit. After that period the amount may or may not be increased due to external factors such as precious metal prices, Diamond prices, Manufacture increase. Or currency fluctuations.

Suggested deposit 20%. However the customer may start a layaway for less depending on the item and quantity available.

Please call for details.

NOTE: LAYAWAY IS A BINDING CONTRACT BETWEEN BUYER AND SELLER
If a customer decides to back out of the layaway at any time The 100% of the money applied to the layaway will be FORFEITED AND LOST The layaway will be considered TERMINATED AND VOID

ONLY START A LAYAWAY IF YOU KNOW YOU CAN FINISH IT WITHIN 2 MONTHS, UNLESS A LONGER PERIOD HAS BEEN AGREED TO.