I had a superb customer service experience at TNS Diamonds & Watches. I took a wide range of watches to TNS Diamonds for various services (e.g., full service, appraisal). Austin was super helpful and recommended only the necessary services for each watch. He also spent a bit of time with me to explain the services and what was done. Working with him was incredibly easy and seamless, and the service I received was top notch. I will go back for all of my watch service needs, and cannot recommend TNS highly enough.
Brandon and Chelsea Rubadou
15:25 13 May 20
14:15 13 May 20
Very knowledgeable, professional and courteous; efficient and expedited delivery through most reliable carrier. Strongly recommend.
16:56 02 May 20
Flawless experience buying a watch, working with Austin was an absolute pleasure.
02:35 02 May 20
Purchased a PAM from Austin direct. Fairly priced and condition was as described. Would defiantly recommend and will be doing more business in the future. 5 Stars!
00:09 29 Apr 20
Fantastic people to do business with. Austin took my watch in, and was able to assist me with getting into a different watch that I'd been looking to acquire. Thank you so much TNS! Highly recommended.
18:16 23 Mar 20
I had a watch for sale and I worked with Austin who paid fair and very quickly upon receiving the watch. I’d not hesitate to work with TNS again, very professional experience!
15:59 16 Mar 20
Guys there are just awesome for international client ! Don't mention local ones! Honest and no bs. 100% and knows his stuff well!
23:53 14 Mar 20
Austin was a great help, great to do business with
04:10 24 Feb 20
Austin is great. Done many deals with him over the years and they always go smooth. 100% would reccomend using him.
18:29 22 Feb 20
Purchased a pre-owned Rolex Air King from TNS Diamonds and received excellent service. The piece was exactly as described (very clean for a pre-1980) and shipped very quickly! looking forward to wearing it for years to come. Thanks, TNS!
22:22 20 Feb 20
Austin is a pleasure to deal with! He was very helpful in helping me buy a rolex seadweller and was very patient with all of my questions! The best part is he gave me a great deal, cheaper than i could find it anywhere else! I highly recommend them!
23:44 19 Feb 20
I bought some watches from them and they were shipped quickly and easily. Would buy from again.
21:32 19 Feb 20
The staff at TNS helped me to find the perfect watch. They spent a lot of time on getting to know me and my lifestyle in order to point me in the right direction. I would highly recommend them to anyone looking for a honest, upfront and sincere experience in purchasing a watch. Thanks so much!
19:48 18 Feb 20
I've done several watch deals with these guys and I've been extremely pleased with the service each and every time. I highly recommend TNS Diamonds as a place to buy luxury items.
12:36 05 Jan 20
Even more stars deserved. I received Swiss Army Watch (SAW) from previous employer for 25 years of service. First one received in mail did not work; was replaced. When I reported second also not working - stop watch second hand resetting to place other than 0, i received a different watch. I loved the SAW. Took into a couple of places and told repair at least $100; similar story mailing to Victorinox. Finally found TNS Diamonds & Watches. Called around Christmas. Perhaps they were slow. The owner asked a couple of questions, then gave me instructions, which i followed. First he fixed position of second hand. But other two hands of stopwatch also in wrong positions. No problem. He told me which buttons to push and voila! all three fixed. I had to repay him for free, telephone, useful, correct, anonymous service. He said just to leave a good review. Hah! have you ever had service like this? Next time i'm in the city, this guy deserves a kiss, or something non-physical. Thanks for being beyond a mensch !
16:49 30 Dec 19
Had a great experience dealing with these guys! Bought a watch from them and they were transparent and honest throughout. Great selection of watches and jewelry!
23:33 26 Dec 19
Recently came across a watch posted for sale online and reached out to Austin to get some more details. He was quick to respond and described the watch and payment methods. We made a deal and I had the watch in my hands in Texas the next day. Came exactly as described. Would definitely recommend TNS Diamonds. Thanks and I will be back for future business.
16:47 26 Dec 19
I purchased a very beautiful Rolex DayDate from TNS Diamonds & Watches, They provided me with Very honest World Class Service, Satisfactory communication and The Beautiful Rolex was exactly as described! I will be sure to give them repeat business. Highly Recommended! Thank you TNS Diamonds Team BestSteve
21:12 10 Nov 19
I inherited my grandfathers Rolex and it wasn't working. I read about these guys online and brought it in to get repaired. They definitely live up to their reviews, my watch is running great now. Thanks again!
22:34 08 Nov 19
Really cool merchandise and great help and knowledge!
20:10 06 Nov 19
Great guys and great store! I reached out yesterday about a watch I saw on their site and by this morning they had it all polished and ready for me. Great products and great customer service. Will buy another watch from them in the future 100%.
01:23 27 Oct 19
What a great father and son business. I was interested in selling part of my watch collection. They took a description of my watches over the phone and called me back in five minutes with a very fair offer. Once I arrived at the store, I was greeted professionally, and was made to feel respected and very comfortable. When I am in the market to add to my collection or sell anything from my collection, TNS will now be my first stop. A very professional operation!
18:34 02 Oct 19
Knowledgeable and experienced staff, serviced my watch quickly and at a very reasonable price. Definitely would recommend for all of your fine watch service and repair needs.
23:55 13 Sep 19
I bought my first Rolex here, had a fantastic experience. The staff here helped me find the perfect watch for me, will be back soon!
21:54 29 Aug 19
Very accommodating, friendly customer service. Went in to get my watch battery replaced. The guy at the counter gave me a good rate and was very quick about getting it done. I would definitely utilize their services again. Highly recommended.
21:17 22 Aug 19
Very quick shipping and responses to all my questions. Purchased the watch online and was happy with how safely it was packaged when it arrived. Everything came as described and would purchase from this store again. Definitely recommend!
19:17 13 Aug 19
TNS Diamonds was able to service 3 of my watches in a timely fashion and most importantly helped me think about the right type of service for each time piece. The customer service was amazing and the pricing was too! I highly recommend TNS for all your watch/time piece needs.
15:13 28 May 19
02:47 21 May 19
I brought my Breitling in to have a battery replaced but ended up having to have the movement replaced. When I picked my watch up a haze developed within the crystal after a rain.The watch did not get wet as I was in my car. I texted TNS my issue and was told to bring the watch back immediately so they could repair it properly. This was after business hours. Not only that, but I was met curbside. I thought the repair would take a few days but I was texted an hour later that my watch was ready with apologies for the inconvenience. I picked my watch up curbside again 2 hours after closing. I was texted a video of my watch being pressure tested. This was an inconvenience to me being I only have one day off of work per week. We are human and things do not always work perfectly but I was impressed with the politeness and customer service that I received! What a refreshing business!
03:29 04 May 19
I purchased an engagement ring from Austin, and had an amazing experience from start to finish. He was extremely knowledgeable, and able to provide advice and tips every step of the way. Austin found the perfect stone at the exact price I was looking for. When it came to the setting, he took my description, and a few pictures, and brought to life the design better than I could have imagined. I will be recommending TNS to all of my family and friends, and will be back myself when it’s time to buy wedding bands for me and my fiancée.
My Colon Cleaner
21:25 07 Mar 19
Awesome prices & Nice staff, Will return!
19:52 20 Feb 19
02:00 10 Feb 19
I found TNS (PWC) through a google search and stopped in. They had the Rolex part I was looking for, at a price less than what Rolex directly would have charged. They made absolutely sure it was the right part for my particular (30+ years old) watch, which gave me reassurance. Recommended.
02:05 20 Dec 18
Stopped in with a few older pocket watches I had in a storage unit I'm clearing out. Their reputation is well deserved. I did my pricing research before stopping in and they did not disappoint. This rating is well deserved.
16:11 15 Nov 18
Topnotch service, incredible selection, and the best deals in the city!
15:31 12 Oct 18
Honest and awesome people to deal with. Got a gorgeous bracelet at a great price!! shipped to me overnight.!!! You just don’t get service like that anymore!! If I’m ever at PA I will definitely go and visit their store!! Thanks Austin
21:41 01 Oct 18
I went to Austin at TNS diamonds to purchase an engagement ring. I can confidently say that they gave me the best possible service and made the entire process seamless. Austin helped me source the exact stone I wanted at an excellent price. Furthermore, TNS diamonds made the setting exactly like the picture I showed them at a price that could not be beaten elsewhere. He even provided a rendering of the ring before the custom build. To cap it off, TNS diamonds shipped directly to my apartment faster than I anticipated. I absolutely recommend TNS diamonds for all jewelry needs.
20:16 26 Sep 18
Went in today to have a preowned Rolex and Tiffany's ring authenticated. The shop is very nice as well as Tony who was friendly, professional and thorough. Pleased with my experience here.
03:14 21 Sep 18
Honesty, Veracity, Integrity is what you get at TNS. Very generous with sharing their knowledge - genuine and authentic people. I will be back as a customer and you should make TNS your only stop for diamonds, watches and jewelry.
15:50 17 Sep 18
I purchased a beautiful pre-owned watch from TNS and I'm very happy with the transaction and watch. Great communication and smooth transaction. Very happy indeed.
07:29 28 Aug 18
I shipped my watch to them and they honored the agreement that we made by phone. It took 4 total days to send from Utah and got the check on day 4. Great company!
23:32 19 Jul 18
Tony and Austin are the great father/son duo that run the operation, very nice people, very knowledgeable and skilled in their craft. I visited the store to see about having a vintage Rolex repaired and I was given honest feedback about what needed to be done. Tony serviced the watch that day at a fair price and I am very happy with the finished product. Jewelers' Row in Philadelphia can be daunting, but I highly recommend TNS and suggest making them your first and last stop.
22:04 17 Jul 18
17:07 01 Jun 18
T and S did a awesome job on my custom Breitling Bezel!! Looks great..Quick and affordable, don’t hesitate to have them customize your time piece!!Thanks again!
20:48 18 Apr 18
Austin worked with me to design my engagement ring and did an outstanding job. I brought him a single picture of a design my fiancee had pinned on Pintrest and he was not only able to replicate it, but took it a step further. Pricing and turnaround time was fantastic and the overall experience couldn't have been better. From custom designs to watch inventory and everything in between, Austin and the team at TNS cannot be beat!
17:40 16 Apr 18
Both Tony and Austin are super helpful and made this trancsaction super easy and smooth. Service was outstanding.
17:59 11 Apr 18
A small unpretentious shop that offers wonderful gems in all sense of the word .That includes service, quality, price and no pressure. I was looking for a piece of jewelry and they showed me items in their inventory. When I described why they were not exactly what I had in mind, they offered to check their suppliers or to make one for me. Within days, I had the exact bracelet I was looking for. It was a wonderful shopping experience.
19:06 14 Mar 18
Great experience. Easy to work with. Great transaction
08:54 30 Jan 18
Purchased rare Kobold Watch (SMG-1) by phone. My watch arrived with orig box, papers and straps and is exactly as advertised. Watch service and shipment were expedited to meet travel dateline. Great job, thank you, Austin!
18:32 29 Dec 17
Purchased my engagement ring from here and couldn't be happier. Great staff that was very accommodating and went above and beyond. The ring was finished very fast as well!
16:19 22 Dec 17
Very happy with the purchase. Great price, fast turn around, and looked even better than the photos posted. Highly recommend.
16:56 11 Dec 17
These guys are honest and do whatever they can to make sure the customer is happy. Don’t bother with those big chain stores that don’t care about you only about what you want to spend. Very understanding staff and very knowledgeable. Thank you!!
13:44 04 Aug 17
21:41 24 May 17
Great price and fast turnaround of my previously enjoyed luxury watch. Watch was exactly as advertised, couldn't be happier. Will buy from TNS again!
Polariz G. - Dispatch
02:34 15 Apr 17
19:35 07 Apr 17
I couldn't be happier with my experience. Austin was incredibly helpful and efficient. I will definitely go back in the future.
15:40 23 Mar 17
My Rolex Submariner now runs better than when I bought it after they cleaned and adjusted it. Very nice work.
20:21 30 Jan 17
A++++++++ Will definitely purchase from this seller again 👍 Great communications and products, fast shipment!
21:18 27 Jan 17
As an out of state buyer, I was hesitant about purchasing timepieces sight unseen. After speaking with Austin, my worries were put to ease. Quality service from beginning to end results in a customer for life. Thank you.
15:39 27 Jan 17
Incredibly fast delivery, My newly acquired watch is in pristine condition, basically new. They have an excellent collection of watches and jewelry to pick from. I will absolutely look into TNS diamonds first when I go watch shopping again. Thanks
20:15 26 Jan 17
Excellent all the way around professional efficient and a pleasure to work with I would not hesitate to work with them or recommend them to anyone who wants high end jewelry
23:35 14 Dec 16
Great communication. Watch was exactly as described and delivered the next day. Extremely well packed.Very pleasant people to work with. And competitive. Thanks for everything.
16:43 29 Nov 16
My experience was quick, easy and professional. The watch we got was exactly as it was described and at a great price.
12:53 29 Nov 16
Contacted TNS to purchase an engagement ring. I spoke with Austin who was able to resize my ring choice and get it shipped immediately to accommodate business travel plans. The ring was even better in person than I had seen on their website and my new fiance loves it!
19:09 22 Nov 16
Excellent Service, great communication, product exactly as describe or even better. Pleasure to do business with, highly recommended business.
18:01 22 Nov 16
It is difficult purchasing diamond jewelry online but Tony and staff made it very easy and enjoyable for me. I would gladly do business with TNS again. Buy with confidence. Thanks guys! Scott in Jacksonville
17:07 22 Nov 16
21:12 16 Nov 16
Today I purchased a pre-owned Breitling from TNS. The transaction was actually a trade of a previously purchased watch from TNS. This is the 6th watch transaction (sale or purchase) I've done with TNS over the last 8-10 years, dating back to their prior location on jewelers row in Philly. Tony has sold watches to me and consigned watches for me in his store and on his Ebay site. Tony is very knowledgeable of trends in the watch industry and has always been fair with me on pricing of his merchandise and offers he has made on my watches. I like dealing with him because I know I will get a 1st class service and a great product at a competitive price. His watch collection is top of the line and his inventory is constantly changing. I am fortunate to be in Philly to deal with him personally however his website is also excellent. In closing if you want a great watch at a great price, TNS diamonds is the place to go.
02:25 10 Nov 16
Top notch family run business with the best watches in all of the city!
17:00 05 Nov 16
I live in Miami Fl and I had an easy and pleasure transaction. I made a wire transfer (sometimes it's a little bit uncomfortable) but in this case no issues or games! They deliver my watch next day!!! Great customer service!!
22:08 04 Nov 16
Tony and Austin at TNS were a pleasure to work with. I accidentally ordered the wrong diamond bezel for my wife's watch and they exchanged it and made the correct bezel, all within the same week. Would definitely recommend.
15:17 04 Nov 16
Very Nice Watch. Great Customer Service !
15:49 03 Nov 16
Amazing service and BEAUTIFUL items! I wish I had all the money in the world to spend here!!
20:45 02 Nov 16
Excellent price, very responsive, perfectly smooth transaction
22:48 18 Oct 16
Ordered a Rolex Air King and have to say it was exactly as described and delivered quickly and packaged superb. I would highly recommend calling and speaking with anyone at TNS Diamonds, I worked with Austin and he was awesome.Thanks TNS Diamonds for my new Rolex Air King model 116900Jon LI, NY
00:57 15 Oct 16
Went in to get one of my family watches that was passed down looked at and fixed up. Very professional and detailed in going over prices and services. Had my watch working and back to me within two weeks! Since this time I have been back to get my other watches done and had to leave a review. Best place for watches in the city hands down !
23:02 14 Oct 16
Great first experience, very professional and responsive with competitive pricing. I will be back. Many thanks!
01:27 05 Oct 16
Absolute pleasure doing business with this company.I purchased a high end (Omega Seamaster) watch for my husband through their Ebay store.Communication was great, I had a couple questions on the item and submitted a question on their listing. It was answered within 10 minutes!I purchased the item late on a Saturday evening and it was shipped to me the next business day (Monday morning) and shipped with express priority.Since we're both on the East Coast and only a few states away (from PA to NC) I received it the next day I was a little concerned that about not knowing the age of the battery and worried that I would purchase an expensive watch for my husband and have the battery die within a few months.They went the extra mile and offered to replace the battery free of charge before shipping the watch. Talk about great customer service!Highly recommend doing business with them.
18:15 26 Sep 16
Always trustworthy and fair with anything from watch repair, buying, selling, etc. Also has a large selection of diamonds and random jewelry. Tony and Austin are the best.
03:18 20 Sep 16
15:15 06 Sep 16
Just had some work done to a Rolex band and EXCELLENT work!!! Super friendly and also able to get in touch with for any and all questions or concerns. Made sure we were 100% satisfied with the work they did and continue to stay in contact!! A+++ Business, great company to do business with!!
05:35 17 Aug 16
I bought an expensive watch over the phone from TNS Diamonds and Watches. Austin was very friendly, knowledgeable and provided excellent customer service and price. Watches arrived as described and as promised on the following day and well packaged. I will be happy to buy from them again.
17:41 26 Jul 16
I purchased a Rolex for my husband and Austin was very professional and very helpful. He answered all my questions over the phone. I received the watch and it was in excellent conditions. After 3 months the watch stop working and I sent it back, Austin has very professional and he replied right away. The watch was under a warranty so he fixed it and sent it back to my within a week. Great service.
Renee L O
17:53 20 Jul 16
Purchaced a Rolex subarimer for my husband and they were great about answering any questions and making me feel comfortable making such a big purchace over the phone. We recieved the watch and it was in better condition than expected. Excellent customer service and great quallity product for a very fair price.
22:06 16 May 16
Excellent overall service. Watch is fully as described. Delivery was quick (even though International) and at a reasonable cost. Would buy from them again.
14:08 15 May 16
I purchased a preowned Rolex from Austin. I had an excellent experience with TNS and I'll be back for sure!
10:17 15 May 16
I live in OKC and recently worked w Austin @ TNS (via email and phone) wanting to sell my Hublot but decided to trade and was treated very fairly and honestly. Look forward to working w them again.
Mel & Corrine Rodriguez
00:27 02 May 16
Purchased a 2003 Rolex 16710 GMT-Master II.Beautiful watch, exceeded my expectations!Very professional, knowledgeable, helpful and courteous staff.Great experience, I highly recommend TNS Diamond & Watches!MelSan Dimas, CA
18:18 26 Apr 16
I recently purchased a watch and it arrived exactly as described. The whole transaction was painless and smooth. I would def do business with them again!!! Thanks again!!!! Sean
13:14 21 Apr 16
Purchased my first submariner from these guys. Delt with Austin for he most part which was very helpful and knowledgable about what I was looking for. I didn't purchase what I had originally went to look at however I did walk out with a watch and felt very good about the purchase. After a quick pressure test and sizing I was on my way. Great experience with TNS Diamonds.
16:25 07 Apr 16
I went in with a yelp coupon for a free battery change, and even though the owner did not remember posting that he was still willing to give me the deal. That was very nice of them. They changed the battery within 5 minutes! Very fast and well done. I would definitely recommend coming here for any watch repairs.
02:27 06 Apr 16
Quick response for enquiries. Quick service as the item posted from US and arrived before the birthday in AUS. I ordered Thursday, item got posted on Friday after wire completed and arrived on Wednesday morning in AUS. Beautiful item. Positive experience end to end. Well done 🙂
Genie Free from Lamp
16:04 04 Apr 16
Nice service and fast delivery.The watch is the same as the picture and what they described. I sent it to my brother in Japan, and he loved it a lot!!
18:01 31 Mar 16
The watch was delivered very quickly and as described. Quality transaction overall. Thanks TNS Diamonds & Watches!
21:20 21 Mar 16
Working with Tony and Austin is an absolute pleasure! They both are very knowledgeable about the products they specialize in and their service is impeccable!
02:25 19 Mar 16
I went through TNS Diamonds with the purchase of a Breitling Navitimer World. I had done days and days of research on this watch. I have been looking at it for years and finally found the right price. Austin was really helpful with all of the questions and very responsive. I asked a million questions and asked for pictures. He not only came through (I love my watch!) but he was super professional. I will be using TNS Diamonds for future watch purchases. Great shop!
12:54 27 Feb 16
Austin at TNS Diamonds was courteous and helpful. The watch I ordered came as advertised and was in great shape. The delivery and packaging was well done and prompt. I couldn't have been more pleased with the process. My next watch will be purchased at TNS Diamonds.
19:19 15 Feb 16
My 1st contact with TNS Diamonds was from their website through email . It was my 1st time dealing with the company . After I sent my email them there was a quick response within hours and the gentleman behind the email at TNS was " Austin" . The same week I made the inquiry it was as bust got for me but through email I could respond to Austin when I got a chance And throughout the process emails were all it took. Austin was very specific in what he was going to do to my movado watch Bezzel and any concerns I addressed it to him . Longer story short when the watch came with the Diamond Bezzel on it , I was very please . Workmanship was clean and very professional . TNS STANDS BY THE WORD and WORK THEY DO . Austin's customer service was excellent and comes highly recommended . Thanks Austin for the experience . A definite referral !
19:43 28 Jan 16
After looking locally and being unable to find what I was looking for, I turned to TNS. After exchanging emails, I had found what I was looking for at not only a great price but what I know now is quality work. The guys at TNS created a custom bezel for my watch and walked me through each step of the process. Next time I need jewerly or watch work, I will calling TnS. Thanks again.
01:00 16 Nov 15
Great overall transaction! The item was exactly as described, was purchased for a very fair price and shipment was quick.
17:26 06 Nov 15
TNS Diamonds & Watches sold my vintage watch for me on consignment, they listed it on their eBay store and also showcased it in their brick-and-mortar store located in Philadelphia, PA. It took a while to sell, but they assured me through the weeks to be patient and it should sell when the "right" buyer finds my watch. They were right, my watch sold at a reasonable market value. Over the weeks when I contacted TNS for status they were always professional and also personable. For their excellent service I will surely give them my business and I highly recommend them for your jewelry needs. A+++++
19:46 06 Oct 15
22:52 25 Sep 15
Great shop! These guys helped me great a engagement ring for my partner.
01:39 06 Jul 15
After online research and contacting the store and talking to Tony (on the phone) -I decided to send my watch up to their shop - yep... send - I was nervous but a few days later my Rolex was back on my wrist looking amazing-so I recommend their shop -my experience was amazing
21:25 09 Jan 15
Went to these guys because they were the only certified Fortis dealer in center city that I could find. I was skeptical because they were located near Jewelers Row and there are some very sketchy jewelry stores in that area. Upon arriving I was pleased to find that TNS is not one of those places. The location is on the smaller side but compared to other stores in the area, it has a good selection of high end watches. The owner is very knowledgeable and friendly. He took his time with me and even ended up showing me some watches despite me being in there for a service. Overall the store also has a warm welcoming feel, and most importantly the prices are fair. I would definitely recommend them.
01:43 01 Jul 14
I needed a custom bezel for my day date. There is no where to get one around where I live. I found TNS on google. They did a great job on my watch. I love the new bezel 4 ct. Makes the watch look brand new. I am a real review and would for sure use them again. Fully recommend Tony and his team.
12:18 23 Jun 12
When I needed to replace a watch battery, I got quick, professional, friendly service here. Recommended!